Customer Success Manager, Strategic

Pushpay is a company that helps organizations and communities connect through mobile apps and management software. The Strategic Customer Success Manager is responsible for building relationships with key Enterprise customers, ensuring customer retention and satisfaction, and driving product adoption and upsells.

Responsibilities:

• Revenue Retention: You will have targets and goals that ensure our customers stay customers
• Adoption Target: We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization
• Upsell: We are building the most powerful engagement platform in the market. You will be responsible to sell additional products and features
• High Sales Activities: You will have the opportunity to work with a significant number of key customers, with at times complex needs, and with that comes a responsibility to make a large volume of calls and emails
• Pushpay Product Training and Assistance: You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell
• Travel: When travel is approved, you will lead business review presentations on-site with customers to build relationships, value propositions, and work towards a predetermined outcome of success. Expect to take 8-12 multi-day trips per year.*
• Relational competence: The ability to grow relationships and engagement with senior and C-level executives with our most strategic customers
• Manage the full-cycle renewal process from prospect to close: Complete Discovery Calls with Decision Makers, Negotiate and Close deals
• Other related duties as assigned

Requirements:

• Bachelor's Degree or additional equivalent years of experience
• At least 5 years of inside sales, account management, renewal team management and experience with maintenance renewal process
• Working knowledge of Salesforce.com or a similar CRM system
• Proven track record with quota/ target attainment
• Ability to build relationships with large account sets
• Managed large, strategic accounts in prior roles
• Ability to build relationships with key executives, senior management and decision makers both internally and with your customers
• Strong written and verbal communication skills
• Ability to identify and tackle difficult challenges
• Ability to excel at time management and prioritization
• Impeccable business acumen
• Attention to detail and accuracy
• Strong interpersonal skills
• Ability to set goals and achieve metrics
• Naturally curious and eager to learn
• Comfortable in a fast-paced and changing environment
• Previous experience working with Not-for-Profit, Education, or Faith verticals and/or background in software