Enterprise Customer Success Manager

Revenue.io is the Salesforce-native Revenue Orchestration Platform that helps high-performing sales teams win from first call to closed-won. They are looking for a Customer Success Manager to drive customer engagement, help clients achieve business outcomes, and present clear ROI on the value customers receive from their platform.

Responsibilities:

• Help customers achieve business outcomes, not just technology adoption
• Sparking Exploration and improvement with key customer stakeholders
• Present clear ROI on the value customers are currently getting from the Revenue.io platform that align to their mission critical priorities (MCPs)
• Set and drive clear upsell/cross-sell targets and goals with your accounts and Account Executive counterparts
• Own product adoption, grow key relationships and drive engagement with champions of power in all your accounts

Requirements:

• Proven track record of working with Support, Sales, Product, etc
• Understanding the importance of roles in Customer Success and making them successful
• Endlessly curious and wants to understand people, processes, and the why
• Hungry to multi-thread and cross-sell to expand Revenue.io footprint with all customers
• Ability to learn from failures, iterate, and try again without making the same mistake twice
• Customer obsessed and focused on helping clients achieve their results with product-related consulting and insights
• Experience with Salesforce