AI Success Manager, Central

Glean is the Work AI platform that helps everyone work smarter with AI. They are seeking an AI Success Manager to lead successful implementations and long-term customer engagements, ensuring efficient technical deployment and delivering strategic guidance.

Responsibilities:

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
• Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget
• Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
• Guide and document improvements for onboarding processes, playbooks, and best practices
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives