Senior Customer Success Manager

Weave Bio is dedicated to transforming therapeutic knowledge through AI in drug development. They are seeking a Senior Customer Success Manager to enhance customer engagement and ensure effective use of their AI-driven SaaS platform for FDA document preparation.

Responsibilities:

• You will devise and maintain an onboarding and training plan for new organizations and new users, including documentation and interactive sessions
• You will provide the training, virtually and in-person (up to 50% travel, likely less)
• With the support of the Product teams you will devise and execute a process for customizing the platform for new customers
• Primarily this entails customization of document templates for AI-generation of regulatory submission content
• You will establish stage-appropriate processes and systems to ensure that Customer Success is consistent, efficient, and effective
• You will endeavor to ensure that our customers are getting as much value as possible from their use of Weave’s products, and that Weave’s products are reaching all users within our customer organizations who might benefit from them
• As the closest person to our customers you will be a vital conduit for user understanding to improve our platform and products, and for account renewal and expansion to grow the business