Arthur Lawrence is looking for a SFS Customer Service Advocate one of our clients in Irvine, CA. Please find the job description below and send us your updated resume if interested:

Must-Have Skills:

1+ years of customer service experience in a financial institution, payment provider, or customer-facing environment
Strong written and verbal communication skills with excellent attention to detail and time management
Experience handling customer inquiries, issue escalation, and working within CRM or ticketing systems

Nice to Have Skills:

Knowledge of BSA/AML processes and financial services operations
Bilingual Spanish communication skills and experience in startup or fast-paced environments

About Us:

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council.

Recent Associations & Acknowledgments:

Been recognized as a 2023 TOP WORKPLACE by the Houston Chronicle
IAOP Award; Ranked in the top 100 internationally
Ranked among the Inc 5000 twice - as one of the FASTEST GROWING COMPANIES OF AMERICA
Member of HMSDC, NMSDC and NY&NJMSDC

Our Seven Pillars:

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

SFS Customer Service Advocate

Key skills

About this role