Deskside Support Technician - Washington, DC

Deskside Support Technician (Tier II) Location: This position will be 100% onsite at the customer location(s) in Washington, DC Clearance: Public Trust security clearance required (Secret Clearance highly desired)
Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.

The types of work a candidate for these positions should expect to perform include but aren t limited to the following:
Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
Installation of specialty software which is not already packaged in SCCM
Removal of devices from the network as directed by Security
Assess issues and diagnose problems with printers
Install printer toner
Candidates must have experience with Windows issues like the Blue Screen of Death.