Project Manager, Management Consulting (Retail)

Connors Group is a management consulting firm specializing in retail operations. The Project Manager will lead client-facing engagements, manage project delivery, and ensure high-quality outcomes while supporting business development opportunities.

Responsibilities:

• Manage delivery across multiple projects and workstreams by owning integrated workplans, milestones, resourcing, and day-to-day execution, providing daily leadership to the delivery team
• Manage client engagements end-to-end (scope, schedule, budget, quality), translating SOWs into team deliverables and running stakeholder management and governance (weekly status, steering committees) with executive-ready communications to deliver on time and within budget
• Provide industrial engineering and operations expertise, including time and motion studies, work measurement, sampling approaches, cost-benefit analysis, and process re-engineering to support evidence-based recommendations
• Lead operational assessments and current-state diagnostics, synthesizing findings into prioritized opportunities and practical improvement plans
• Design and deliver engineered labor/time standards (ELS/ETS)—including study approach, standards development, documentation, and rollout—while leading Lean continuous improvement using root-cause tools (5 Whys, Pareto) to prioritize drivers and deliver measurable performance gains
• Drive productivity improvement initiatives across labor productivity, utilization, and performance management, with measurable impact tracking
• Redesign operating models and business processes, developing standard work and sustainment mechanisms to embed changes
• Support account management by identifying follow-on opportunities and developing proposals and presentations
• Partner with SMEs to develop productivity improvement initiatives (e.g., labor planning, performance routines, standard work) and quantify benefits
• Translate strategy and customer journey insights into operational requirements and process changes, developing an executable roadmap and implementation plan
• Ensure deliverables are “client-ready” (clear narrative, defensible analysis, and practical implementation steps)
• Ability to quickly understand several client industries, environments, and ability to create strategies and implementation plans that align with client and project goals
• Reviews and approves all travel expenses, travel coordination, and project reviews
• Coaches and develop project team by providing proper support and direction, from both project and career perspective; ability to provide and engage in feedback, performance, and personal development conversations
• Facilitate cross-functional workshops (Ops, HR, IT, Finance) to align objectives, validate requirements, and drive decisions
• Responsible for self-time management, progress reporting of tasks to direct project lead and to stay productive whether onsite with a team, by yourself or working remotely
• Actively participate in trade shows, networking and recruiting opportunities
• Travels extensively (60-80%), and sometimes independently, throughout the US and Internationally

Requirements:

• Bachelor of Science degree in Industrial Engineering or equivalent
• 7+ years' experience in a consulting role using Industrial Engineering principles, having led and managed client engagements across multiple industries
• Demonstrate success managing fixed-scope, time-boxed projects and small delivery teams
• Familiarity with workforce management (WFM), labor planning, productivity programs, or operational excellence
• Strong executive communication and presentation skills (PowerPoint), analytical problem solving (Excel), and stakeholder management, with the ability to drive deadlines across multiple projects
• Ability to create and manage project budgets, with a strong understanding of travel coordination and travel expense policies
• Knowledge of change management principles, ability to create influence in implementing recommended solutions
• Knowledge of and experience in implementing end-to-end project solutions, including industry and customer research, creating strategy and project vision, design and development of solution meeting SOW, and associated change management practices
• Demonstrated leadership – with internal teams and clients, maintaining a positive attitude
• Demonstrated ability to assess and solve problems
• Strong work ethic and capability to work independently
• Excellent knowledge of MS Office including: Word, PowerPoint, Excel, and Outlook
• Mastery of core IE principles, including Labor Standards, MOST, time studies
• Access to reliable auto transportation and a major US airport
• Exposure to industrial engineering methods (work measurement, time studies, capacity modeling, Lean)