Customer Success Manager

Thoropass is on a mission to transform an industry that’s never been known for innovation, and they are seeking a tech-savvy Customer Success Manager. The role involves building relationships with customers, improving customer experience, and contributing to the company's growth through various success programs and data analysis.

Responsibilities:

• Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)
• Help improve customer experience through data analysis
• Contribute to tutorials and communications
• Maximize customer retention
• Aid in innovative product design and development

Requirements:

• Strong communication skills in English, both written and verbal, and ability to clearly convey ideas and effectively engage with various stakeholders
• Detail oriented with strong organizational skills
• Ability to handle multiple priorities
• Demonstrated leadership qualities
• High computer literacy and ability to learn new software
• Passion for service
• 3-5 years of experience in a customer-facing role and startup SaaS experience
• Bachelors degree
• Compliance, Audit, or Risk Management industry experience highly preferred