Customer Programs & Field Service Engineer – Africa

GE Aerospace is seeking a Customer Programs & Field Service Engineer to provide dedicated support for civil customers across Africa. In this role, you will deliver field training and repairs, manage customer demands, and ensure the voice of the customer is represented back into the business.

Responsibilities:

• Provide field repairs & technical support for in-region customers
• Provide in-region customer training
• Support our airframe partners regional conferences
• Utilize best practices to challenge existing processes and drive improvement
• Facilitate new contractual negotiations and roll out
• Deliver quarterly updates for regional customers to key stakeholders
• Support of ROW FSR activity when required

Requirements:

• Bachelor's Degree from an accredited University or College, or High School Diploma with compensating work experience in similar role
• Relevant experience in a regulated aerospace environment performing aircraft maintenance & customer training
• Proven Customer Facing and/or Commercial Experience
• Strong oral and written communication skills
• Demonstrated ability to manage performance using KPIs, meet deadlines, set priorities work and implement recovery action when required
• A self-starter able to manage your own work
• Ability to apply clear thinking to solve problems and work cross-functionally
• Confident in presenting and delivering technical data through training
• Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role
• Degree in Aerospace is preferred
• Passionate about continuous improvements and be confident in challenging processes
• A knowledge and understanding of the aerospace industry
• A customer advocate who can successfully communicate key needs for their customer
• Propulsion background