Customer Success Manager

Thoropass is a rapidly expanding company focused on transforming the security compliance industry through innovative software solutions. The Customer Success Manager will maintain customer relationships, implement success programs, and contribute to sales while maximizing customer retention and enhancing the overall customer experience.

Responsibilities:

• Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)
• Help improve customer experience through data analysis
• Contribute to tutorials and communications
• Maximize customer retention
• Aid in innovative product design and development

Requirements:

• Strong communication skills in English, both written and verbal, and ability to clearly convey ideas and effectively engage with various stakeholders
• Detail oriented with strong organizational skills
• Ability to handle multiple priorities
• Demonstrated leadership qualities
• High computer literacy and ability to learn new software
• Passion for service
• 3-5 years of experience in a customer-facing role and startup SaaS experience
• Bachelors degree
• Compliance, Audit, or Risk Management industry experience highly preferred