Forward Deployed Product Manager, Agents

Siena AI is creating an innovative intelligence layer for customer experience through AI agents. As a Forward Deployed Product Manager, you will own the deployment outcomes for strategic accounts, driving automation and product improvements based on insights gathered from the field.

Responsibilities:

• Own AI agent outcomes for strategic accounts end-to-end - automation rates, resolution rates, time-to-value
• Deploy agents, identify what's blocking progress, then build the platform fix so the next account benefits
• Work directly with enterprise CX leaders to design AI transformation roadmaps - and execute them
• Turn deployment insights into platform capabilities. What you learn in the field shapes what we build next
• Build and improve agent capabilities that work across platforms - support, shopping, reviews, voice, social
• Design evaluation systems: QA suites, automated testing, performance monitoring
• Run full launch cycles from internal testing to GA, including customer enablement
• Demo your own products and co-sell alongside sales - you'll be known by name in our customer communities

Requirements:

• 5+ years in PM, solutions engineering, forward deployment, or technical account ownership
• AI-native mindset - you live in Claude, Cursor, and build your own workflows before anyone asks
• You can scope webhooks, OAuth flows, and complex integrations without needing an engineer to translate
• You've lived the problems customers are trying to solve - you know what great CX looks like from the inside
• You can diagnose whether a deployment problem is technical, operational, or stakeholder-driven, and prioritise accordingly
• You're comfortable advising CX leaders on organisational design, process optimisation, and transformation strategy
• You ship features, write docs, run demos, and measure what matters
• Remote - Canada, Latin America preferred