Customer Success Manager III ( East Region)

AvaSure is a company focused on customer success, and they are seeking a Customer Success Manager III to serve as a strategic advisor to enterprise-level customers. This role involves driving long-term value and executive alignment across a portfolio of high-impact accounts, while leading cross-functional collaboration and providing mentorship to the Customer Success team.

Responsibilities:

• Serve as strategic lead for and own enterprise customer relationships
• Develop and execute tailored customer success strategies
• Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI
• Partner across Sales, Product, Clinical, and Support to align execution
• Act as an escalation point for complex or urgent issues
• Cultivate executive relationships and strategic alignment
• Coach and mentor CSM peers to support team-wide excellence
• Monitor and influence metrics such as NRR, CSAT, and adoption
• Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy

Requirements:

• Serve as strategic lead for and own enterprise customer relationships
• Develop and execute tailored customer success strategies
• Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI
• Partner across Sales, Product, Clinical, and Support to align execution
• Act as an escalation point for complex or urgent issues
• Cultivate executive relationships and strategic alignment
• Coach and mentor CSM peers to support team-wide excellence
• Monitor and influence metrics such as NRR, CSAT, and adoption
• Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy
• Executive Relationship Management
• Retention and Value Realization
• Business Outcome Framing and ROI Communication
• Business Case Development and Consultation
• Customer Advocacy Leadership
• Cross-Functional Influence
• Scaled Account Planning and Strategic Communication
• CRM and CS Tools (e.g., Dynamics, Salesforce, Gainsight or similar)
• Strong executive presence and the ability to influence cross-functional stakeholders
• Strategic mindset with a focus on solving business challenges
• Empathy, active listening, and strong communication skills
• Leadership capabilities to guide and support team members and junior CSMs
• Bachelor's degree or equivalent professional experience
• 6+ years in customer success, account management, or a related role preferably within healthcare SaaS/technology
• Proven success managing complex enterprise accounts and delivering business results