Salesforce Business Analyst - Remote

ICF is seeking a Salesforce Business Analyst to support an enterprise Salesforce services environment for a federal health client. This role will focus on requirements analysis, stakeholder engagement, backlog management, user story development, acceptance criteria, UAT support, documentation, and release readiness for Salesforce applications.

Responsibilities:

• Work with client stakeholders, product owners, architects, developers, testers, and operations teams to gather, analyze, document, and validate business and technical requirements for Salesforce applications and shared services
• Translate stakeholder needs into epics, features, user stories, acceptance criteria, process flows, requirements documentation, and supporting delivery artifacts
• Support backlog refinement by helping clarify priorities, identify dependencies, resolve ambiguity, and prepare user stories for development and testing
• Analyze current-state business processes and identify opportunities to modernize workflows, reduce manual effort, improve data quality, and improve user experience
• Facilitate requirements sessions, stakeholder interviews, working sessions, demos, user group discussions, and review meetings
• Support Salesforce configuration and development teams by clarifying requirements, answering functional questions, and validating that delivered functionality meets acceptance criteria
• Coordinate with QA teams to support test planning, test case development, defect triage, user acceptance testing, regression testing, and production readiness
• Support release readiness activities, including requirements traceability, stakeholder communications, validation evidence, release notes, training inputs, and post-release feedback
• Document decisions, risks, issues, dependencies, action items, and stakeholder feedback in project tools and knowledge repositories
• Support change control by documenting requested changes, assessing business impact, coordinating review, and helping track approvals through implementation
• Maintain clear documentation for business processes, system functionality, user guidance, standard operating procedures, and knowledge base content
• Work within formal security, privacy, Section 508, documentation, and production support expectations for a regulated federal environment

Requirements:

• Bachelor's degree
• 8+ years of experience supporting business analysis, requirements analysis, product analysis, systems analysis, or IT delivery
• 3+ years of experience supporting Salesforce, CRM, SaaS platform, low-code/no-code platform, or enterprise application delivery
• Ability to obtain and maintain a federal public trust clearance or equivalent client-required background investigation
• Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
• Must have lived in the US 3 full years out of the last 5 years
• Salesforce Business Analyst certification
• Salesforce Administrator certification
• Experience supporting Salesforce delivery in federal, healthcare, financial services, or other regulated environments
• Experience supporting enterprise platform modernization, stakeholder onboarding, shared services, or application rationalization efforts
• Experience documenting business processes, SOPs, knowledge articles, training inputs, release notes, or user guidance
• Experience supporting Section 508 compliance, privacy requirements, change control, security authorization, or audit-ready documentation
• Experience working with technical teams on integrations, data flows, identity management, role-based access, or reporting requirements
• Experience supporting Agile delivery activities (e.g., backlog refinement, sprint planning, sprint reviews, retrospectives, PI planning)
• Experience facilitating stakeholder sessions, workshops, interviews, demos, or review meetings
• Experience supporting UAT, test planning, defect triage, release readiness, or production validation
• Experience using tools such as Jira, Confluence, Slack, Mural, or similar collaboration and delivery tools