Sr./Group Product Management – Bill Payment

CSG is a company that processes hundreds of billions of dollars in payments every year for various merchants, providing them with an omnichannel payment solution. The Sr./Group Product Management – Bill Payment role is a player-coach position responsible for the management of the Invoice and Bill Payment product suite, working closely with the Executive Director on strategic direction and growth strategies.

Responsibilities:

• Be involved with product throughout all stages of life cycle (conception, definition, development, release and post-release activities)
• Gather data on new product ideas and evaluates them for financial and market potential
• Work with product development on new products and current product enhancements
• Ensure achievement of strategic revenue objectives for the product
• Play a proactive role in product planning and design to ensure the product is differentiated from competitors
• Work closely with training, sales, customer support and product support on positioning products, designing demos, developing training courses, etc
• Identify market needs and opportunities to enhance Invoice and Bill Payment products and create execution plans to capitalize on these opportunities
• Remain connected to customers to ensure merchant and partner experience continues to evolve in line with market needs and company revenue and profitability goals
• Manage and report on the key metrics for the initiatives associated with Merchant and Partner Onboarding experience
• Partner with sales, marketing, and operations to develop our strategic go-to-market approach, roadmaps, etc
• Work with R&D and Operations teams via the Epic intake processes to create operationally sound products and ensure product availability
• Partner with R&D and developers to enhance/evolve Invoice and Bill payment products in line with overall product roadmap and vision
• Lead and mentor a small team, including Product Managers and Associate Product Managers

Requirements:

• Bachelor's degree in Computer Science, related field or equivalent experience
• 8+ years of B2B2C product management experience, including ownership of product strategy, roadmap prioritization, and delivery in a cross-functional environment
• Demonstrated success influencing senior stakeholders, making data-informed tradeoffs, and 3+ years of leading/coaching other Product Managers
• Excellent stakeholder management and communication skills; able to synthesize complex topics and drive decisions across diverse audiences
• Strong product craftsmanship: roadmap prioritization, requirement definition, acceptance criteria, and end-to-end lifecycle ownership
• Hands-on experience with Design Thinking, Lean product management, and experimentation methods (e.g., hypothesis-driven development, MVPs, A/B tests)
• Detail-oriented with strong organizational skills; able to manage multiple priorities, dependencies, and timelines with high quality
• Analytical and data-informed decision making; ability to define KPIs, interpret insights, and measure product outcomes. Prior experience with writing SQL queries and end-to end management of Power BI reports and dashboards
• Proficiency with other Microsoft Office applications
• Ability to read, write, speak, and understand English in a professional business environment