Product Quality Engineer

Cursor is on a mission to automate coding and build the best tool for professional programmers. They are seeking a Product Quality Engineer to own the feedback loop between users and the product, ensuring critical bugs and customer insights are communicated effectively across the organization.

Responsibilities:

• Build and own an AI-native, first-of-its-kind Voice of the Customer program — synthesizing signal from across our user base to surface what matters most to our business, including product and engineering leadership
• Develop and maintain feedback loops that translate customer experience into product decisions in real-time, at a pace that matches how fast we're moving
• Drive agentic bug prioritization at scale — working with tooling to move from manual triage to automated pipelines, and applying business context where humans need to stay in the loop
• Serve as the senior escalation point between frontline support and engineering, owning the most critical customer issues in your domain at any given time
• Act as the go-to product expert across User Ops and the broader business, fielding technical and product questions that would otherwise land on engineering
• Partner with engineering teams on key initiatives in your domain, contributing product and customer context that shapes prioritization and roadmap decisions
• Contribute to the tooling and infrastructure that makes quality operations more scalable — bug reporting systems, VoC pipelines, and feedback loop infrastructure

Requirements:

• Deep product and technical knowledge — you can quickly get to the bottom of a complex bug and articulate it in a way that unblocks an engineer
• Experience in technical support, software engineering, or a quality-adjacent role at a senior level
• Strong debugging and reproduction skills; you don't just report problems, you understand them
• Sharp judgment on prioritization — you know what a P0 looks like and you don't treat everything like one
• Clear, concise communication across technical and non-technical audiences — from writing a crisp bug report to briefing a product leader
• High ownership mentality — you treat the quality of your product domains as a personal responsibility
• Self-starter with curiosity, a distaste for manual toil, a bias for action, and the ability to operate with confidence in ambiguous, fast-moving environments