Software Implementation Engineer

STERIS is dedicated to providing innovative healthcare and life science product and service solutions. The Software Implementation Engineer is responsible for implementing, maintaining, and supporting STERIS ORI software products within hospital enterprise network environments, while engaging directly with customers to ensure successful software integration.

Responsibilities:

• Integrates the most advanced software and IT solutions for hospital enterprise network environments
• Configures, installs, monitors, and supports various STERIS information management products, while also addressing Customer cybersecurity, network and IT setups
• Directly works with Customers to set up remote access (VPN)
• Writes and modifies software, scripts, and other code to make deployment of enterprise-wide software products more efficient
• Provides advanced knowledge and experience in hospital-specific IT environments to guide Customers on deployment of software compliant with HIPAA
• Provide first-line and advanced application support via phone and e-mail. Resolves escalated (Tier 2 – Advanced) support and IT issues through systematic analysis of problems into root causes and mitigation
• Documents root cause and corrective action within escalated tickets. Creates and maintains software implementation and support documentation, mentors and trains other teammates in service engineering
• Evaluates new STERIS software and features, runs end-to-end tests and troubleshooting on STERIS and Customer systems as needed
• Proactively becomes an expert user of the STERIS OR Integration products so that excellent support can be provided to Customers
• Improves operations by conducting systems analysis, recommending changes in policies and procedures
• The above statements reflect a general detail of the job and shall not be considered a thorough description of all duties inherent in the job

Requirements:

• Bachelor's degree (4-year accredited degree) in Information Systems (IS), Computer Science (CS), Software Engineering, Technology, or equivalent required
• 4+ years in client-facing technical support or administration of complex IT solutions, experience with infrastructure and applications for Installation and Serviceability is desirable
• Practical knowledge of Networking, especially around network components, topologies, and access. Strong knowledge in TCP/IP, certificate/key management, remote access through VPN and/or similar protocols
• Strong knowledge of Linux/Unix Operating systems
• Fluency in Linux command line to execute GNU and Unix commands
• Expert on Linux topics such filesystems, monitoring system processes, managing permissions/ownership and maintaining system security
• Proficient in creating, managing, and maintaining cronjobs for system scheduled tasks
• Strong experience in interpreting, analyzing, and managing system logs to identify any system performance issue
• Proficient in writing and debugging bash scripts. Proven ability to test scripts in various environments with strong knowledge of security best practices in scripting
• Must possess good interpersonal and communication skills to effectively communicate with customers in person, via phone, text, Skype, and via email
• Strong passion for helping people solve problems
• Skilled at explaining technical concepts to non-technical people in a way that they understand
• Excellent problem troubleshooting and solving skills
• 2+ years' experience with HIPAA, medical environment (EMR, HL7, PACS/DICOM, VNAs), Imaging and Clinical (surgical) workflows and FDA regulatory compliance preferred
• RedHat system administration certificate (RHCSA) or CompTIA Linux+ is a plus
• Familiarity and working knowledge of using Ansible
• Experience in Docker architecture with an understanding of containerization principles, including running, and managing Docker containers and images is highly desirable
• Knowledge of Healthcare domain and Operating Room workflow preferred
• Understand and update JavaScript, CSS, XML, HL7, Json and other configuration file types