Software Support Engineer

GE Vernova is looking for an exceptional Software Support Engineer to join their Support Services team. The role involves providing expertise in customer success and growth through technical support, training, and professional services while ensuring seamless performance of digital solutions.

Responsibilities:

• Troubleshoot and resolve complex technical issues across GE Digital solutions, ensuring seamless performance of cloud and on‑premise systems, connectivity, data flow, and integration with enterprise platforms
• Support customers by diagnosing configuration, UI, communication, and software performance challenges, delivering clear technical guidance and building trusted relationships
• Apply broad technical knowledge and established procedures to provide effective solutions while escalating appropriately and collaborating with senior team members when needed
• Contribute to reliable 24/7 customer support by participating in on‑call rotations and providing timely, high-quality technical assistance
• Work closely with cross‑functional teams to share insights, exchange technical information, and drive continuous improvement in customer experience
• Strengthen team effectiveness by understanding how your work contributes to shared goals and proactively supporting colleagues in issue resolution
• Deliver hands-on support on-site in Nydalen, Oslo, ensuring responsive, high-impact technical assistance where it matters most

Requirements:

• A background in Digital Customer Support Engineering with knowledge equivalent to a bachelor's degree or similar practical experience
• Experience working with EMS systems and confidence troubleshooting software, connectivity, and customer-side issues
• Strong communication skills with the ability to clearly document, plan, and execute support activities
• Hands-on experience with e-terra or a willingness to rapidly learn and master GE-specific tools and platforms
• Familiarity with modern development and deployment technologies such as Docker, Jenkins, GitHub, Kubernetes, or Oracle (desirable)