Technical Business Analyst (Remote-US)

World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company. They are seeking an experienced IT Business Analyst to support their Business-to-Business Division by translating business needs into actionable requirements and collaborating with product teams to deliver digital applications for their leisure portfolio.

Responsibilities:

• Partner with project leadership and stakeholders to evaluate new initiatives, assess business impact, and support effort estimation
• Collaborate with Scrum teams to develop clear user stories, use cases, acceptance criteria, and process flows
• Work closely with Product Owners and Product Managers to refine and maintain backlog items aligned to strategic objectives and business priorities
• Produce detailed artifacts including process diagrams, flowcharts, interaction diagrams, and functional specifications to clearly document scope and requirements
• Partner with the Training team to identify and support training needs for system releases, including 'train-the-trainer' requirements and supporting materials
• Analyze end-to-end travel workflows, including prospecting, search, fare rules, booking, passengers, itineraries, cancellations, and refunds
• Identify process gaps, inefficiencies, and opportunities for automation or optimization across customer-facing and internal operations
• Collaborate with technology teams to define system, data, and integration requirements involving GDS, booking engines, and other travel platforms
• Develop and maintain high-quality documentation, including requirements, acceptance criteria, business process flows, system interaction diagrams, and data dictionaries
• Ensure requirements address scalability, security, quality, performance, and usability considerations
• Partner with Product Owners, Engineering, QA, and business leaders to translate strategic goals into clear, executable requirements
• Build and maintain strong knowledge of the technical ecosystem, including front-end experiences, back-end services, core APIs, and data flows
• Serve as a trusted advisor to business, operations, and technology stakeholders by clarifying needs, challenging assumptions, and identifying opportunities for improvement
• Maintain and promote best practices for requirements gathering, documentation standards, and stakeholder engagement
• Apply advanced analysis techniques such as process mapping, data flow diagrams, and root-cause analysis to support complex problem-solving

Requirements:

• Bachelor's degree in Business Administration, Computer Science, Marketing, Engineering, or related field
• 3+ years of experience as a Business Analyst supporting complex digital products or systems
• Strong analytical and problem-solving skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills, with demonstrated ability to collaborate effectively with executives, Product Managers, Product Owners, and subject-matter experts
• Working knowledge of web development concepts, SDLC, Agile methodologies, and tools such as Jira, Scrumwise, or equivalent
• travel or hospitality experience
• Familiarity with SQL, APIs, and system integrations