Technical Customer Service Associate - Bilingual (English and Spanish)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. They are looking for dedicated customer services professionals to provide guidance, advice, and technical support to end users, ensuring an excellent experience with their products and applications.

Responsibilities:

• Advise end users on best practices when using Veeva’s content management software
• Identify and resolve client issues associated with Veeva’s content management software
• Build strong professional relationships with all users of Veeva’s content management software
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to role

Requirements:

• 1+ year relevant experience in a customer service role
• Effective communication, organizational and time management skills
• Professional telephone manner
• Ability to quickly learn and communicate technical information
• Demonstrated competence in standard computer packages (Word, Excel, Power Point)
• Proficiency in Spanish
• Excellent verbal and written communication skills in English and Spanish