Production Support Analyst, Rate $45/Hr on C2C, Remote Project.

Responsibilities:

Perform scheduled monitoring checks (3 times a day) across Datacap, FileNet, and integrations
Monitor end-to-end data flow (Scan > Datacap > FileNet > downstream systems)
Track batch processing, queues, and processing delays
Monitor application services and data sync across systems
Validate document flow into FileNet and downstream systems
Monitor Reveille dashboards and Tableau reports for anomalies
During network/application issues, perform continuous monitoring to identify downstream impact
Report and escalate issues to the M&O team and stakeholders

Required Skills :

Experience monitoring Datacap batch processing, services, and data flow
Ability to read and interpret application/system logs
Working knowledge of SQL for data validation
Familiarity with Reveille dashboards and Tableau reports
Understanding of DMS flow (Scan > Datacap > FileNet > downstream systems)