Data Analytics Lead Engineer

Ampstek is seeking a Data Analytics Lead Engineer who possesses robust expertise in designing and delivering analytics solutions, primarily utilizing Salesforce Service Cloud. The role involves creating scalable reporting and generating actionable business insights to support strategic decision-making.

Responsibilities:

• Design and deliver analytics solutions using Salesforce Service Cloud as the primary source system
• Comprehend SFSC and Oracle Service Cloud data models and workflows to create scalable reporting
• Generate actionable business insights and support strategic decision-making

Requirements:

• A minimum of 10 to 12 years of experience in Data Engineering and Analytics roles
• Advanced proficiency with Google BigQuery, including complex SQL development, performance tuning, and managing large-scale datasets
• Expertise in DBT for data transformations, data modelling best practices, and dependency management
• Strong foundation in data modelling and analytics solution architecture
• Experience in designing Tableau dashboards and enterprise reporting, with a focus on performance optimisation
• Demonstrated ability in building analytics layers on top of Salesforce Service Cloud (SFSC) data sources
• Proven track record in developing CRM-sourced analytics, preferably using Salesforce Service Cloud
• Prior experience in leading or owning analytics design for enterprise-level platforms
• Adeptness in collaborating with cross-functional and geographically distributed teams
• Comprehensive familiarity with Salesforce Service Cloud (SFSC) and/or Oracle Service Cloud (OSC) data models
• Solid understanding of service workflows, including cases, customer interactions, and SLAs
• Experience in sourcing, interpreting, and customising CRM/service data to address analytics requirements
• Preferred Local Remote is also fine
• Preferred Independent first can look for dependent visa too case to case Basis