Network Customer Service Support 2

Enlyte is a company that combines technology, clinical expertise, and compassion to assist individuals recovering from workplace injuries or auto accidents. The Network Customer Service Support Specialist will serve as a key liaison between clients and solutions, ensuring exceptional service and problem resolution.

Responsibilities:

• Serve as a trusted advisor for clients, providers, and partners seeking assistance
• Transform inquiries into opportunities to demonstrate our expertise and dedication
• Craft personalized, effective responses that address the heart of each request
• Build lasting relationships through your attentive and solution-focused approach
• Investigate multifaceted issues across various systems with detective-like precision
• Uncover root causes that others might miss through your analytical expertise
• Develop innovative solutions by connecting information across different platforms
• Coordinate with internal teams and external partners to implement comprehensive resolutions
• Tackle escalated issues with confidence and creativity
• Anticipate potential challenges before they impact our clients
• Maintain service excellence through proactive monitoring and reporting

Requirements:

• High School diploma or equivalent
• 2-5 years of relevant experience in customer or client support
• Experience in a fast-paced, production environment
• Demonstrated ability to handle multiple assignments competently, accurately and efficiently
• Ability to write clearly and effectively when communicating with all parties
• Preferred experience in the medical coding or insurance industry
• Customer Service experiences in a transaction based environment such as a call center or medical office preferred, demonstrating ability to be empathetic and compassionate via phone and email
• Experience with Salesforce preferred