Digital Pathology Commercial Customer Success Manager

Danaher Corporation is a global leader in life sciences, diagnostics, and biotechnology, dedicated to innovating for tangible impact. The Digital Pathology Commercial Customer Success Manager is responsible for driving long-term commercial growth by ensuring customers realize sustained value from digital pathology solutions, supporting retention and expansion opportunities through strong partnerships with sales teams.

Responsibilities:

• Lead customer onboarding, deployment, and enablement to accelerate adoption by pathologists and laboratory teams, establishing a strong foundation for long‑term commercial growth
• Own and execute enterprise customer success plans, building trusted, strategic relationships that position Leica Biosystems and Indica Labs as long‑term partners
• Drive measurable value realisation by monitoring and acting on adoption KPIs, including scanner utilisation, clinical sign‑off, and AI usage, supported by regular gemba engagement at customer sites
• Partner closely with Sales, Product, Workflow, Applications, and Support teams to align customer outcomes with expansion, renewal, and future sales opportunities
• Proactively nurture customer relationships to identify growth potential, support renewals and solution expansion, and feed customer insights into product roadmap and commercial strategy

Requirements:

• A bachelor's degree in life sciences, healthcare, engineering, or a related discipline, with the ability to translate clinical and technical concepts into commercial value
• 3 - 5 years' experience in customer success, solutions consulting, healthcare IT, diagnostics, or medical devices, with a strong focus on enterprise customers and long‑term value creation
• Digital pathology, image management, or AI-enabled diagnostic platforms with proven experience implementing and supporting complex clinical, laboratory, or digital workflows within healthcare or pathology environments
• Demonstrated capability in managing enterprise‑level customer relationships, driving adoption, retention, and identifying opportunities for commercial growth and expansion
• Experience operating effectively within a matrixed, cross‑functional organisation, collaborating with sales, product, applications, workflow, and support teams to deliver customer and business outcomes
• Ability to travel approximately 50–70%, including overnight travel
• Must have a valid driver's license with an acceptable driving record
• Ability to lift or transport training materials or equipment
• Working directly with pathologists or anatomical pathology labs
• Supporting enterprise health systems or reference laboratories