Customer Service Reporting and Administration

VT Industries is seeking a Customer Service Reporting and Administration professional. The role involves maintaining data integrity, supporting system processes, and troubleshooting issues within the countertop division while ensuring accurate and timely data management across multiple systems.

Responsibilities:

• Accountable for accurate and timely creation, maintenance, and cleanup of data across multiple systems
• Maintain data integrity within IFS, including:
• Accuracy across all item levels
• Querying and reporting as requested
• Creating and maintaining system views
• Ongoing data cleanup and validation
• Develop, test, and validate new or updated programs related to VT Online and the Configurator
• Draft and maintain Standard Operating Procedures (SOPs) for IFS and VT Online/Configurator processes
• Train personnel on system functionality, reporting tools, and procedural updates
• Establish and implement communication strategies to improve data quality awareness and issue resolution
• Field questions and troubleshoot system and data issues for the countertop division, including evaluation of program change requests
• Support migration, implementation, and testing of IFS upgrades related to the countertop division
• Research, analyze, and resolve customer master data issues, order entry issues, and pricing issues within the countertop division
• Understand EDI data and processes
• Understand pricing structure and implement as needed
• Provide back up as needed for team members
• Coordinate and support the systemic implementation of new and updated products across platforms
• Troubleshoot, test, and validate electronic data transfers related to VT Online and the Configurator
• Develop and submit IT requests for system enhancements, corrections, and reporting needs
• Support entry screen and program development initiatives
• Complete special projects and additional responsibilities as assigned by management
• Support the Data Entry Specialist by serving as a backup for data entry tasks

Requirements:

• Experience in a customer service administration, reporting, data management, or systems support role
• High School diploma or equivalent
• Experience handling multiple priorities and projects in a fast-paced environment
• Ability to troubleshoot data or system-related issues and coordinate solutions across internal teams
• Experience supporting system processes, workflows, or administrative functions in a manufacturing or operations-based environment
• Demonstrated experience managing and maintaining customer, item, or product data with a high level of accuracy
• Experience working with ERP systems (such as IFS, Infor XA, or similar), including data entry, maintenance, and reporting
• Associates degree