Senior Functional Business Analyst

Curriculum Associates is a company dedicated to enhancing education technology with innovative learning programs. The Senior Functional Business Analyst will clarify complex business problems and translate needs into actionable requirements, ensuring effective collaboration across teams to support Revenue and Sales Operations.

Responsibilities:

• Develop a deep understanding of the assigned business area's processes, goals, and strategies, including upstream and downstream dependencies
• Lead stakeholder discovery for complex, multi-team initiatives, including facilitation of workshops, stakeholder interviews, and process mapping sessions
• Build trusted relationships with business and IT leaders; drive cross-functional alignment without requiring escalation support
• Coach and guide junior and mid-level BAs on effective discovery practices
• Shape problem statements, challenge assumptions, reframe gaps, and identify root causes that stakeholders may not have fully articulated
• Translate business needs into clear, actionable user stories, functional specifications, wireframes, and acceptance criteria for high-complexity solutions
• Anticipate downstream technical and business impacts; surface risks before they become blockers
• Collaborate with Scrum Team members to ensure delivered solutions align with business requirements and user expectations
• Support production by clarifying business needs and processes when needed
• Support QA by clarifying requirements and edge cases, with particular attention to complex or cross-functional scenarios
• Lead UAT coordination for complex, multi-team initiatives, including testing the happy path, staging upstream data, and partnering with business stakeholders to design test cases
• Hold accountability for UAT quality and completeness; minimize rework through thorough upfront planning
• Support post-deployment validation and change management
• Own the quality and currency of process maps and documentation across an entire domain, with sustained attention beyond individual project cycles
• Drive improvements to team standards, templates, and toolkits; identify gaps and propose enhancements to BA practice
• Maintain key documentation as a durable reference for the broader IT team
• Proactively bring strategic recommendations, identifying functional-level gaps and opportunities rather than only responding to them
• Continuously assess solution effectiveness and drive enhancements based on observed outcomes
• May contribute to BA hiring, onboarding, or community of practice efforts
• Business problems are clearly defined, root-cause driven, and traceable to delivered solutions
• Requirements are complete, testable, and aligned with business priorities, with minimal rework
• Stakeholders report high satisfaction with communication, collaboration, and outcomes
• UAT is executed smoothly across complex initiatives with minimal missed expectations
• Solutions are adopted successfully and deliver measurable business value
• The BA team grows stronger through active mentorship, coaching, and knowledge sharing
• Team standards and documentation practices improve over time as a result of Senior BA investment in the practice
• Continuous improvement opportunities are identified and acted upon
• Requirements, documentation, and UAT outcomes are complete and accurate within the Senior BA's assigned domain. Gaps are identified and resolved proactively, without prompting from leadership
• Complex, ambiguous initiatives are driven to a decision or recommendation without requiring frequent direction. Escalations are targeted and accompanied by a proposed path forward
• Innovation leaders leave sessions with a clear understanding of status, risk, and decisions needed. Technical teams receive requirements that are unambiguous and actionable without follow-up clarification
• Conflicts between project scope or assumptions and broader business goals are surfaced proactively, before they become problems. Connections between individual initiatives and organizational priorities are understood and articulated without prompting
• Stakeholders seek the Senior BA's input before decisions are finalized. Recommendations are supported by data, documented tradeoffs, or relevant precedent
• Requirements and process documentation pass review without significant revision. QA and UAT surface few surprises attributable to gaps in requirements
• At least one meaningful practice, tool, or process improvement is introduced to the team annually. Lessons from past projects are documented and demonstrably applied to future work
• Regular, actionable feedback is provided on team members' requirements and documentation work. Growth in developing BAs is measurable over time and visible in the quality of their deliverables

Requirements:

• 5+ years of experience in business analysis, Sales Operations, data analysis, or a related field
• 5+ years of experience in cross-functional project leadership and communication
• 3+ years of experience requirement gathering and documenting user stories
• 3+ years Business Analyst or SME expertise in CRM and data platforms (Salesforce, Snowflake, etc.)
• High proficiency in process mapping tools (Visio, Lucidchart, Miro) and a solid understanding of SDLC (Agile/Waterfall)
• Business Analyst certifications such as CBAP, CCBA
• Salesforce or data tool certifications
• Experience in EdTech or Publishing