Customer Service EAS Specialist

Hint Health is the leading digital health company dedicated to supporting the growth and success of the Direct Primary Care (DPC) movement. The Customer Service EAS Specialist will be the main point of contact for clients using Eligibility Autosync, managing onboarding experiences and ensuring data quality across the Hint data ecosystem.

Responsibilities:

• Ensure client files are accurately and efficiently ingested into Hint
• Act as the internal Autosync technical subject matter expert
• Implement, manage, and maintain our data feeds
• Oversee all issues management and escalation of file errors, including issues that may arise from the SFTP file exchange
• Be the main point of contact for accessing and updating files internally, as well as communicating directly with external parties for resolution and offering feedback when necessary to alter files for correctness
• Maintain high-quality data across the Hint data ecosystem
• Identify large data quality issues and know when and how to escalate to other teams at Hint
• Reconcile data discrepancies between file and what is processed in Hint to ensure client and Hint data matches
• Review invoices to ensure file data has been translated into Hint correctly
• Ensure clients are appropriately billed for EAS
• Understand how to bulk update records
• Familiar with PGP encryption process
• Familiar with SFTP process and tools - can also use terminal
• Complete tracking of new EAS file feeds through our data pipeline
• Works to improve processes by sharing feedback with Hint’s Product team

Requirements:

• Act as the internal Autosync technical subject matter expert
• Implement, manage, and maintain our data feeds
• Oversee all issues management and escalation of file errors, including issues that may arise from the SFTP file exchange
• Be the main point of contact for accessing and updating files internally, as well as communicating directly with external parties for resolution and offering feedback when necessary to alter files for correctness
• Identify large data quality issues and know when and how to escalate to other teams at Hint
• Reconcile data discrepancies between file and what is processed in Hint to ensure client and Hint data matches
• Review invoices to ensure file data has been translated into Hint correctly
• Ensure clients are appropriately billed for EAS
• Understand how to bulk update records
• Familiar with PGP encryption process
• Familiar with SFTP process and tools - can also use terminal
• Complete tracking of new EAS file feeds through our data pipeline
• Works to improve processes by sharing feedback with Hint's Product team
• Proficient in Excel and or Google Sheets
• Understanding of best practices for auditing and cleaning large data sets
• Highly organized, detail-oriented, with a demonstrated ability to identify and prioritize problems, while also managing stakeholder expectations; comfortable with ambiguity
• Outstanding ability to interpret, analyze, and communicate back data concepts and terms
• Experience with highly secure and sensitive domestic healthcare data
• Strong time management skills
• Strong and proactive communication skills