Customer Service Agent: Triage Center- REMOTE- 7001

Community Health Resources is dedicated to providing essential health services, and they are seeking a Customer Service Agent for their Triage Center. The role involves responding to requests for services, providing screening and triage, and coordinating care for clients in a fast-paced contact center environment.

Responsibilities:

• Consistently provide genuine, friendly, personable and professional service
• Responsible for appointment scheduling and intake service coordination
• Establish rapport and working relationships with clients and clinical staff in order to enhance the overall engagement experience for clients
• Handle a high call volume in a fast-paced contact center environment
• Provide education to clients about available CHR resources to assist them in accessing treatment, i.e., transportation alternatives and schedules of providers
• Coordinate, network and schedule hospital, urgent care, and appropriate internal/external programs within agency guidelines
• With training, demonstrates knowledge of services and resources at CHR to direct the caller to relevant provider or program
• Goes above and beyond by advocating for every customer concern and request
• Assist staff in promoting a recovery oriented treatment environment
• Participates in staff meetings, supervision, trainings and other meetings as assigned
• May perform other assignments and duties as program and agency needs require
• Additional duties as required

Requirements:

• High School Diploma or equivalent required
• Minimum of 5 years of experience in a customer service oriented role required
• Intermediate to advanced typing and technical aptitude required
• Bachelor's Degree preferred
• 2-5 years of experience working in a call center environment preferred
• Prior experience working in a medical office or in social services preferred
• Bilingual preferred