Spring HealthRemote
Senior Business Analyst, Workforce Optimization
United States of America
Full Time
1 week ago
$125,000 - $142,000 USD
H1B Sponsor Likely
Key skills
SQLAnalyticsLookerSpringLeadershipCommunicationCustomer Success
About this role
Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Senior Business Analyst, Workforce Optimization will ensure efficient service delivery and strategic workforce planning by managing forecasting and workforce management models, acting as a strategic partner to Operations leadership.
Responsibilities:
- Own forecasting of inbound volume to the Care Support, Clinical Operations, and Provider Operations departments, broken down by channel and request category
- Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis
- Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions
- Serve as a strategic partner to Operations leadership, providing guidance on resourcing decisions and capacity planning
- Act as the primary liaison for Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success
- Own the tooling stack for workforce management, ensuring our vendor spend is optimized
Requirements:
- Bachelor's degree in Business, Economics, Engineering, or a similar analytical field
- Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)
- Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
- Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
- Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions
- A builder's mindset — comfortable establishing frameworks, processes, and standards in a scaling environment
- Master's degree
- Experience with workforce management or capacity planning
- Experience with workforce management tools