Manager, Software Development Engineering - Enterprise Applications

CVS Health is dedicated to building a world of health around every individual, emphasizing a connected and compassionate health experience. They are seeking a Manager of Software Development Engineering to lead a team responsible for the administration and support of enterprise tools, while also engaging in hands-on technical troubleshooting and team leadership.

Responsibilities:

• Lead, mentor, and develop a team of 4–6 enterprise application specialists and administrators
• Conduct regular 1:1s, performance reviews, and career development conversations
• Foster a collaborative, service-oriented team culture with high accountability and strong follow-through
• Coordinate workloads, manage priorities, and ensure appropriate coverage across all supported platforms
• Oversee the support and administration of core enterprise platforms with a primary focus on Google Workspace, Slack, and the broader SaaS tool portfolio; contribute operational support to the Atlassian and ServiceNow environments as team needs require
• Act as an escalation point for complex issues and serve as a hands-on contributor when team capacity or technical complexity demands it
• Own the operational health of each platform, including uptime, user access, configuration governance, and integration integrity
• Manage and triage a support and project queue, ensuring timely resolution of tickets and requests across all supported applications
• Lead quarterly license audits across all enterprise applications, identifying optimization opportunities and ensuring compliance
• Track renewal timelines, coordinate with procurement and finance stakeholders, and maintain accurate license inventories
• Serve as a primary operational contact for SaaS vendors, managing support escalations and relationship touchpoints as needed
• Develop and maintain existing standard operating procedures, runbooks, and documentation for all supported tools
• Identify inefficiencies in existing workflows and drive improvements to reduce manual effort and improve reliability
• Ensure consistent adherence to access management, change control, and security policies across the application portfolio
• Collaborate with the Lead Director, Software Development Engineering to communicate status, surface risks, and contribute to planning and roadmap discussions

Requirements:

• 3 years of experience in IT operations, enterprise application administration, or a related technical discipline
• Proven ability to manage multiple priorities in a fast-paced, distributed environment
• Experience supporting SaaS-based enterprise tools and managing associated operations (onboarding, offboarding, troubleshooting, licensing)
• Strong communication skills with the ability to translate technical topics for non-technical stakeholders
• Comfort operating as an individual contributor when needed — this role requires a hands-on mindset
• 1 year of people management or team lead experience, with demonstrated ability to develop and support direct reports
• Hands-on administrative experience with Google Workspace and/or Slack is strongly preferred
• Working knowledge of ServiceNow, Jira / Jira Align, or Confluence is a plus
• Familiarity with ITSM principles and ticketing workflows (ServiceNow or Jira experience is a strong plus)
• Experience conducting software license audits and managing SaaS vendor relationships
• Background supporting internal enterprise tools within a healthcare, managed care, or similarly regulated environment
• Exposure to IT governance, access management, or compliance processes
• Experience working within organizations that are subsidiaries or divisions of larger enterprises, with a degree of operational independence
• Bachelor's degree preferred/specialized training/relevant professional qualification