Technical Project Manager - (US – Remote)

Symphony Talent is a company focused on connecting and inspiring people for transformative job opportunities. They are seeking a highly motivated Technical Project Manager to join their Global Client Support Team, where the individual will leverage project management expertise and technical acumen to enhance client experiences and ensure successful project execution.

Responsibilities:

• Primary point of contact for technical services and communication with the client, as well as internally within Symphony Talent and with any third parties
• Orchestrate technical resource coordination and ensure flawless execution of projects for all post-sale technical implementation activities
• Fully utilize delivery model, templates, and artifacts to structure all client implementations and enable deployment predictability
• Assist in the definition of project scope, objectives, and business analysis
• Partner with all relevant stakeholders to develop a solution strategy and ensure technical feasibility
• Define, create, and maintain the program delivery for clients across support, projects and enhancement deliverables
• Manage and communicate project status per defined cadence
• Lead design and configuration discussions of web development and integration projects while providing technical knowledge of the SFX Talent Acquisition Engine application(s) to clients
• Perform risk management to minimize project risks. Identify, troubleshoot, and resolve issues encountered by users. Document issues and defects within provided internal tools
• Collaborate with Symphony Talent team members by providing important client feedback, process-improvement recommendations, troubleshooting tips and action items to support the product
• Contribute and support organization quarterly goals
• Ownership of technical project plan and coordination with client program work plan
• Maintain quality client relationships and be the trusted client advocate

Requirements:

• 5+ years previous experience working within a technically focused environment acting as a technical project manager/business analyst/administrator or consultant
• Experience with applicant tracking systems and or candidate recruitment marketing systems
• Experience developing system and processes to create operational efficiencies
• Previous experience interfacing with clients in a technical project management/business analyst capacity
• Experienced and comfortable interacting with all levels of management and roles within the client organization
• Ability to effectively prioritize and escalate client issues as required
• Excellent communication and presentation skills; ability to effectively explain complex solutions to clients
• Highly organized with an ability to balance multiple projects and escalations in a fast-paced environment
• High-level understanding of SaaS, web development, and data integrations is a plus