Senior Product Manager - Healthcare

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. The Senior Product Manager oversees both internal and external aspects by guiding product strategy, managing the entire product lifecycle, and driving go-to-market efforts, focusing on the healthcare enterprise imaging team.

Responsibilities:

• Create and manage new product workflows including clinical requirements and end-user needs for Radiologists, PACS admins, and technologists; assist with UI design for new features; create user role definitions and best practices; and develop customer workflow discovery frameworks
• Provide requirements across multiple R&D teams for new imaging designs and workflows; assist with regulatory validation and verification including creating test plans, performing clinical testing, and document versioning from UAT testing
• Collaborate with the Marketing team on sales collateral for workflows; assist with trade show activities and attend industry conferences such as RSNA, HIMSS, and SIIM to evaluate industry trends and identify revenue potential
• Collaborate with Business Development to review vendor technologies and synergies; assist with 3rd party vendor technology integrations; work closely with 3rd party Clinical Applications Specialists to ensure go-live success
• Work closely with the Regulatory Manager on compliance projects; maintain ARRT certification and CEU activities; onboard to NHS Clinical Safety Officer Training; and assist in maintaining a PACS lab of validated versions
• Work independently with customers to define enhancement requests; attend customer on-site business meetings and implementation projects; and participate in the Silicon Valley Product Group's Design & Planning on-site development methodology

Requirements:

• 3+ years of experience working in a clinical setting as a certified ARRT Registered Technologist, combined with 3+ years of PACS admin experience
• 3+ years of experience working with FDA medical devices, with vendor PACS implementation experience including a minimum of 20 completed customer site installs
• Deep knowledge of PACS workflows across multiple IDNs, including DICOM, HL7, QC, Hanging Protocols, PACS settings, and customization workflows
• Dictation workflow and Voice Recognition experience (e.g., Nuance PowerScribe, MModal) with modality implementation and imaging data flow expertise
• Technologist QA/QC workflow experience with a broad understanding of radiology workflows and enterprise imaging environments
• Bachelor's degree or equivalent experience
• Experience making data driven decisions which have enabled high growth
• Experience with product life cycle management from conception to launch
• Experience in technology product management
• Demonstrated knowledge of the software development life cycle
• Experience in business and spend analytics
• Analytic and strategic thinking, solid decision making skills
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with a variety of cross-functional roles with executive presence
• Good ability to influence, motivate and mobilize team members and business partners
• Good collaboration skills, applied successfully within team as well as with all levels of employees in other areas
• Proficient in system analysis, procedure analysis and problem resolution
• Strong organizational skills, including demonstrated prioritization skills in a rapidly changing environment
• Executive-level leadership and business acumen skills capable of engaging with various leadership levels
• Passionate, competitive and intellectually curious
• Drive to learn and stay current professionally
• Up to 50% travel time required
• Radiology workflow orchestration and teleradiology experience
• RIS experience with platforms such as Epic Radiant/Cupid or Cerner
• Subspecialty experience in imaging disciplines such as Orthopedics, Cardiology, Mammography, or Radiation Therapy
• Departmental and enterprise-level imaging experience across multiple IDNs
• Experience collaborating with cross-functional teams including regulatory, marketing, and business development on go-to-market and compliance initiatives