Customer Service Representative (Remote)

Stryker Corporation is a leading medical technology company, and they are seeking a Customer Service Representative to provide exceptional support to sales and healthcare professionals. The role involves managing inquiries through various channels, maintaining records, and participating in continuous improvement activities to enhance customer service quality.

Responsibilities:

• Provide phone and email support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

Requirements:

• HS diploma or equivalent
• 2+ years relevant experience
• Ability to work flexible hours as needed to support the business needs
• Bachelors Degree
• Direct customer service or call center experience
• ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)