Customer Service Representative

CGS Federal is seeking a Customer Service Representative to join their team supporting a wide-ranging customer support initiative for a large Federal agency. The role involves responding to customer inquiries via calls and emails, utilizing a knowledge base to provide assistance, and documenting communications in a database.

Responsibilities:

• Reply to calls and emails from the public
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests
• Document your communications in our database

Requirements:

• Fully fluent in English and/or Spanish (both written and verbal)
• High School diploma or General Educational Development (GED) certificate
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
• Ability to follow policies, procedures, and regulations
• Ability to navigate a content management system, other applications and related web sites
• Strong written and verbal communication skills
• Excellent customer service, dependability and time management skills
• Keyboarding proficiency of at least 40 words per minute
• Call Center (omnichannel) background a plus