About this role
Job Title: Entry Level NOC Technician
Location: Annapolis Junction Maryland
(Hybrid Role)
Contract Length: 12+ months (possibility of extension)
Requirements:
- NOC Technician is responsible for all network alarms that report on all Clients managed Customer network(s).
- The technician will be responsible for alarm validation, ticket creation and technical escalation.
- The technician will have a good understanding of Clients related alarms that are generated and how they impact the network.
- Network alarm detection and management are critical functions within the network repair process and can ultimately impact Client s ability to meet Service Levels Agreement (SLA) commitments made to our Managed Services Customers.
- Network Fault Management: Perform Client network fault isolation and repair.