Freelance Customer Success Manager – French-Speaking

Root Global is a company that builds software to help food system enterprises achieve Net Zero emissions. They are seeking a Freelance Customer Success Manager who will support French-speaking customers by running virtual trainings and assisting with customer projects on a project basis.

Responsibilities:

• Running virtual trainings with French-speaking customers, guiding them through the Root Platform (onboarding, data collection workflows, reporting features)
• Supporting customer projects during active data collection phases — answering questions, ensuring data quality, and driving completion
• Acting as a trusted point of contact for French-speaking users (primarily agricultural stakeholders), helping them navigate the platform and understand its value
• Flagging risks and opportunities to the internal Customer Success team, including churn signals, product feedback, and user engagement patterns

Requirements:

• Native-level French (written and spoken) — this is a hard requirement
• Professional proficiency in English, our internal working language
• Experience in Customer Success, Account Management, or Customer-Facing Operations, ideally in a B2B SaaS environment
• Comfortable with virtual training delivery (webinars, workshops, screen-sharing sessions)
• Self-organized, reliable, and able to work independently with minimal supervision
• German skills beneficial
• Bonus: familiarity with sustainability, carbon accounting, or agricultural supply chains or experience with data collection platforms or survey/assessment tools