Freelance Customer Success Manager – Polish-Speaking

Root Global is a company that builds software to help companies in the food system achieve Net Zero. They are seeking a Freelance Customer Success Manager to support Polish-speaking customers through virtual training and project-based assignments.

Responsibilities:

• Running virtual trainings with Polish-speaking customers, guiding them through the Root Platform (onboarding, data collection workflows, reporting features)
• Supporting customer projects during active data collection phases — answering questions, ensuring data quality, and driving completion
• Acting as a trusted point of contact for Polish-speaking users (primarily agricultural stakeholders), helping them navigate the platform and understand its value
• Flagging risks and opportunities to the internal Customer Success team, including churn signals, product feedback, and user engagement patterns

Requirements:

• Native-level Polish (written and spoken) — this is a hard requirement
• Professional proficiency in English, our internal working language
• Experience in Customer Success, Account Management, or Customer-Facing Operations, ideally in a B2B SaaS environment
• Comfortable with virtual training delivery (webinars, workshops, screen-sharing sessions)
• Self-organized, reliable, and able to work independently with minimal supervision
• German skills beneficial
• Bonus: familiarity with sustainability, carbon accounting, or agricultural supply chains or experience with data collection platforms or survey/assessment tools