Customer Service Representative - Spanish Bilingual

CVS Health® is committed to building a world of health around every individual, and they are seeking a compassionate Customer Service Representative to assist customers with their benefits and claims. The role involves actively listening to customer needs, resolving inquiries, and ensuring high levels of customer satisfaction through respectful interactions.

Responsibilities:

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Anticipate customer needs and provide proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve outcomes
• Document all customer correspondence and maintain confidential records of patient information
• Follow policies, procedures, and the CVS/Aetna Code of Conduct

Requirements:

• 6+ months of customer service experience
• Basic computer skills
• Must live in MST/PST Time zones
• Bilingual in Spanish language as certified by language assessment
• High-speed internet access with adherence to workplace model and potential telework agreements
• Willingness to work specific hours, with flexibility
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other related healthcare experience
• Microsoft office experience preferred