Full Stack Backend Engineer Contact Center Genesys API IaC Remote

HYR Global Source Inc is seeking a backend-focused Full Stack Engineer with strong API development experience and hands-on exposure to Contact Center platforms. This role focuses on building scalable middle-tier services, integrations, and backend systems supporting enterprise contact center applications.

Responsibilities:

• Build and enhance backend & middleware services for Contact Center platforms
• Develop APIs from scratch (not just API consumption)
• Integrate contact center systems with internal enterprise applications
• Work on scalable, high-performance service architecture
• Implement IaC and follow DevOps-driven development
• Collaborate with frontend, platform, and CX teams

Requirements:

• Backend development: TypeScript, Python, JavaScript
• Strong API development (designing & building from scratch REST/event-driven)
• Contact Center platform experience (Genesys preferred / CCaaS / UC platforms)
• Middleware / middle-tier services development
• Integration experience across multiple enterprise systems
• Infrastructure as Code (IaC) Terraform, CloudFormation, etc
• DevOps practices (CI/CD, deployment pipelines)
• Scalable, service-oriented / microservices architecture
• Genesys Cloud / Genesys Engage experience
• Event-driven architecture (Kafka, messaging systems)
• Cloud platforms (AWS/GCP/Azure)
• Experience with customer experience (CX) systems