Implementation Project Manager

Nelnet Business Solutions, a division of Nelnet, Inc., provides payment technology and education services to a wide range of clients. The Implementation Project Manager will lead end-to-end implementation projects for higher education clients, ensuring a seamless onboarding experience and driving process improvements.

Responsibilities:

• Define and clarify project scope, requirements, and objectives; initiate and manage implementation projects
• Facilitate project meetings with clear agendas and actionable outcomes; escalate issues as needed
• Drive project timelines to meet milestones and deliverables within agreed-upon schedules
• Document communications, action plans, processes, issues, and resolutions thoroughly
• Conduct interactive workshops to demonstrate system functionality and best practices
• Configure platform settings based on client requirements; perform functional and integration testing
• Troubleshoot technical issues and coordinate with internal data integration teams
• Deliver online and in-person training for client staff; prepare user guides and training materials
• Develop workflows, processes, and procedures for new products or services
• Collaborate with internal teams to resolve issues and optimize implementations; advocate for customer priorities

Requirements:

• Bachelor's Degree (BA or BS) required
• 2–4 years in a system analyst and/or software implementation role
• Strong technical aptitude for system configuration and troubleshooting
• Excellent organizational, interpersonal, and communication skills
• Ability to manage multiple projects and deadlines effectively while working independently or as a part of a team
• High attention to detail and quality standards
• Demonstrated leadership, flexibility, and cooperative attitude
• CAPM or PMP Certification preferred
• 3+ years in SaaS implementation, ERP integration, or technical project management
• Project management experience
• Experience with SQL, HTML, XML
• Familiarity with higher education systems and payment processing