IT Project Manager 2

Hyland is a pioneer of the Content Innovation Cloud™, delivering enterprise intelligence solutions. The IT Project Manager will lead Agile ceremonies, manage infrastructure projects, and serve as a connector between technical teams and the business to ensure alignment with operational priorities.

Responsibilities:

• Lead and facilitate Agile ceremonies — including sprint planning, backlog refinement, stand-ups, retrospectives, and reviews — to keep teams organized, focused, and delivering value
• Manage infrastructure-focused projects, including cloud and data center migrations, using strong project management and Agile practices
• Plan, track, and organize work in Jira, ensuring clear backlogs, dependencies, risks, and documentation
• Partner with technical teams to support initiatives involving cloud migrations, virtualization, monitoring/observability, and storage technologies
• Act as a connector between infrastructure teams and the business, collaborating across departments including R&D, QA, Development, Sales, and Technical Support
• Promote continuous improvement, reduce distractions, and improve transparency through clear reporting on workload drivers, incidents, disruptions, and team capacity

Requirements:

• Bachelor's degree or equivalent practical experience, with demonstrated IT project management experience supporting infrastructure or operations teams
• Strong experience working in Agile environments, with a first-level Scrum Master certification (CSM or PSM I)
• Experience leading or contributing to cloud and infrastructure migration projects, with familiarity with cloud environments, data centers, virtualization platforms, and monitoring/observability solutions
• Excellent written and verbal communication skills in English, with a proven ability to collaborate across global, multi-cultural teams and time zones
• Strong organizational, prioritization, and problem-solving skills with a high level of professionalism, integrity, and accountability
• Experience as an Agile practitioner
• Strong critical thinking and problem solving skills
• Strong collaborative skills, applied successfully within team as well as with other areas
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Strong conflict management, interpersonal and negotiation skills
• Demonstrated ability to operate at the highest level of integrity, professionalism, and forthrightness
• Demonstrated ability to develop and use engaging, informative and compelling presentation methodologies
• Sharp, fast learner with intrinsic curiosity
• Strong business and technology acumen
• Demonstrated ability to influence, motivate and mobilize team members and business partners
• Competence in team facilitation
• Ability to utilize servant leader mindset - open-minded, listens, empathizes, influences without formal authority, thinks beyond day-to-day activities
• Ability to teach software methodology concepts and apply practices in a context-sensitive manner
• Must be a self-starter, facilitator, and negotiator
• Up to 5% travel time required
• Experience with storage technologies (cloud and physical)
• Experience creating executive-level reporting for infrastructure and operational teams
• Prior experience working with globally distributed teams across multiple time zones
• Strong facilitation skills and comfort influencing without formal authority
• Familiarity with AI-enabled solutions to share insights and improve information flow across teams and stakeholders