$15 Remote Customer Service Representative

Enablx is a customer solutions provider focused on enhancing customer experiences through technology and support. They are seeking a Remote Customer Service Representative to assist customers by answering inquiries, providing product support, and ensuring a positive customer experience.

Responsibilities:

• Respond to customer inquiries via phone with a professional and welcoming attitude
• Offer product guidance, answer questions, and troubleshoot basic issues
• Handle inbound calls in a timely manner and manage outbound calls as necessary
• Serve as the communication link between customers and internal teams
• Manage and update customer data by entering and editing customer information
• Document feedback, recurring issues, and customer suggestions
• Follow communication scripts provided while handling various technical topics and issues
• Ensure positive and informed customer experience every time
• Stay up to date on product features and policies

Requirements:

• High School Diploma or equivalent
• Strong communication and active listening skills
• Tech-savvy and comfortable learning new systems quickly
• Ability to work independently, multi-task, set priorities and manage your time effectively
• Positive attitude and customer service mindset
• A quiet workspace
• Ability to remain patient and composed during challenging or stressful interactions
• Applicants must provide their own computer with Windows 11
• A reliable high speed internet connection is essential for this remote position
• Previous remote customer service experience preferred
• Bi-lingual skills a plus but not required (Spanish or French)