Salesforce Business Analyst

Guidehouse is a consulting firm that offers a range of services including SaaS, PaaS, and Cloud Consulting. They are seeking a Salesforce Business Analyst to engage with customer stakeholders, lead requirements sessions, and develop innovative Salesforce solutions. The role involves synthesizing requirements into user stories, performing fit-gap analysis, and managing project scopes and timelines.

Responsibilities:

• Engage customer stakeholders to understand desired business outcomes and define success criteria
• Articulate to customer stakeholders the value of recommended solutions and approach
• Lead Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
• Synthesize requirements to create clear and comprehensive user stories and solution design documentation
• Perform fit-gap analysis between Salesforce functionality and client requirements
• Develop innovative Salesforce solutions, involving declarative configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
• Develop innovative industry accelerators and contribute to thought leadership white paper development
• Draft custom development specifications and manage the delivery and testing of the functionality by Development Resources
• Iterate Salesforce solutions through an adaptive-agile cycle with the customer Product Owner
• Develop a training curriculum and deliver training sessions to the solution’s end users
• Work with the Guidehouse Project Manager to manage a project to scope, budget, and timeline expectations

Requirements:

• BA/BS degree
• A Minimum of FOUR (4) years of professional experience
• Minimum of ONE (1) Current Salesforce Certifications (Admin, App Builder & Sales/Service/Community Clouds)
• US Citizenship is contractually required for this role
• Must be able to OBTAIN and MAINTAIN a Federal or DoD 'SECRET' security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse. Candidates with an ACTIVE 'SECRET' or higher-level clearance are preferred
• Hands-on experience with declarative automation features of Salesforce, including Salesforce Lightning Flow Builder
• Experience building applications with the low-code features of Salesforce Lightning Experience
• Experience with dynamic forms, advanced formulas, and validation rules
• Experience with business process definition, process mapping, and reengineering
• Experience writing Epics and user stories to capture Salesforce requirements
• Experience with data migrations to and from Salesforce
• Understanding of the key levers for B2B, B2C, hybrid business models
• Excellent written and oral communication skills
• Great teamwork and collaboration skills
• Experience with Agile or Hybrid-Agile methodology
• Experience in 'Big 4' or equivalent established consulting firm and/or Salesforce Platinum partner is highly desired
• Experience with public sector clients preferred
• Demonstrable experience in at least one of the Public Sector Solutions or Omnistudio Consulting
• Degree in Business, Computer Science, or Engineering
• MBA preferred