Product Manager

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. They are seeking an experienced product manager to take charge of products used by hospitals, focusing on utilizing technology and design to solve customer problems and improve healthcare outcomes.

Responsibilities:

• Define product vision, strategy, and roadmap for your product portfolio
• Communicate the product vision by highlighting proposed features and their business value
• Engage with a variety of stakeholders (Sales, Support, Onboarding, Compliance, Executives) in an ongoing dialogue to understand and manage competing priorities and tradeoffs
• Gather and refine product requirements from a variety of input streams, from direct customer input through support channels, to steering committees
• Prioritise initiatives based on a multitude of variables: industry compliances, customer needs, sales drivers, technology changes, etc
• Own the intake of and triage of customer feedback through Pendo to optimize Net Promoter Scores (NPS) and Product Engagement Scores (PES)
• Work as a product trio with product design and engineering to determine viability, feasibility and desirability
• Manage releases as a collection of new/incremental features, architectural improvements, and allocations for technical debt
• Work with system architects to understand architectural work to assist with decision-making and sequencing of the key technological infrastructures to support your product. Create enablement documentation and playbooks to empower internal teams
• Contribute to retrospectives and evaluate returns on investment
• Provide direct support and coaching to all levels of management as they help their direct reports
• Plan and execute the adoption of ESO development methodology (PIs & Sprints, PRDs and BRDs, release notes, product enablement) and tools (Jira, Confluence, Teams, etc) in close collaboration with Engineering leadership

Requirements:

• At least 3-5 years of experience in product management
• Experience in product management at a fast-growing software company
• Proficient and experienced using AI to optimise your day-to-day job, as well as building AI-first product solutions
• Strong track record monitoring success via outcomes and metrics
• Significant experience defining and launching features that meet the needs of both the customers and the business
• Demonstrated strategic planning and operational execution skills, including process improvement
• Experience mentoring and developing junior talent and driving product excellence