Customer Service & Sales Support Rep (Remote)

Concentrix is a forward-thinking organization that values inclusivity and personal development. They are seeking a Customer Service & Sales Support Rep to provide exceptional service and sales support to online tech product shoppers, ensuring customer needs are met throughout the buying journey.

Responsibilities:

• Provide inbound call support to understand customer needs and offer applicable product/service options accordingly
• Hold authentic, free-flowing conversations with customers to provide order support and complete purchases
• Ask probing questions to ensure customers are purchasing the right products and services for their needs
• Identify and recommend additional accessories and protection services that fit the customers’ needs
• Use product knowledge, build client relationships, and find new ways to assist customers in getting the correct product and accessories to meet their needs
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Requirements:

• A high school diploma or GED equivalent
• 6+ months of soft sales experience, with the ability to recommend tech products and accessories
• 6+ months of retail experience is a big plus
• Exceptional relationship-building skills, driven by positive, high-energy customer interactions
• A basic knowledge in probing techniques, persuasion, and advising customers to drive sales results
• Flexible availability to support various shifts and business needs
• A quiet, distraction-free environment to work from in your home
• Dedicated workspace: A quiet, professional environment free from distractions
• Multi-tasking proficiency: Ability to navigate fast-paced scenarios with a passion to learn new technologies
• Computer literacy: Strong computer navigation skills and general PC knowledge
• Pre-hire testing: Access to a desktop or laptop to complete initial computer and internet assessments (a company-issued computer to be provided upon hire)
• Reliable connectivity: High-speed, hardwired internet (no Wi-Fi, hotspots, or satellite) and a smartphone
• Residency: Must reside in the United States with a valid U.S. residential address
• Familiarity with iOS and/or MacOS, or comparable technology