Staff Customer Success Manager, Majors (Financial Services)

Chainguard is the trusted source for open source, helping organizations build faster and stay compliant. The Majors Customer Success Manager will serve as a strategic business partner for key financial services customers, focusing on outcomes, relationships, and long-term account health.

Responsibilities:

• Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors
• Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly
• Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones
• Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated
• Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations
• Know when to bring in Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions
• Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value
• Represent the voice of the customer internally, translating customer needs into product and roadmap feedback
• Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts
• Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution

Requirements:

• 5+ years in enterprise customer-facing roles, with a strong preference for experience in or adjacent to financial services. Customer Success, Strategic Account Management, or Consulting backgrounds are all relevant
• Demonstrated ability to operate as a strategic business partner, not just a relationship manager. This means understanding customer business goals, navigating organizational complexity, and connecting Chainguard outcomes to measurable business value
• Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks) and how they shape security buying decisions
• Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security. You do not need to be a technical implementer, but you need to speak credibly to business and security outcomes in these areas
• This is a high-autonomy role. You are expected to take full ownership of your portfolio, make independent decisions about account strategy and escalation, and build new playbooks when existing ones do not fit
• Strong executive presence and communication skills, both written and verbal
• High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity
• Prior experience managing strategic accounts at a cybersecurity or infrastructure software company
• Experience supporting or selling into financial services customers such as banks, asset managers, insurers, or fintechs
• Familiarity with the security and compliance obligations that shape procurement and adoption cycles in regulated industries
• Previous early-stage startup experience