Customer Service Sales Representative

Nexero BPO is a company that empowers high-growth businesses with expertly trained virtual assistants and customer experience teams. They are seeking a Customer Service Sales Representative to manage customer interactions, deliver excellent service, and identify sales opportunities while maintaining CRM records and resolving customer issues efficiently.

Responsibilities:

• Managing customer interactions via email, chat, and phone
• Delivering excellent customer service
• Identifying sales opportunities to upsell and cross-sell products and services
• Accurately maintaining CRM records
• Troubleshooting customer issues and assisting in resolving them efficiently to meet or exceed customer satisfaction metrics
• Ensuring alignment with brand guidelines and contributing to fostering strong customer relationships

Requirements:

• Strong verbal and written communication skills
• Active listening
• Problem-solving attitude
• Ability to identify sales opportunities
• Upsell and cross-sell products and services
• Meet sales targets effectively
• Familiarity with CRM platforms
• Familiarity with email communication tools
• Troubleshooting processes
• Ability to manage multiple inquiries
• Prioritize tasks
• Maintain accurate records
• Willingness to collaborate with team members in a virtual environment
• A bachelor's degree in Business, Communications, or a related field
• Familiarity with industries served by Nexero