Nexero BPO is a company that empowers high-growth businesses with expertly trained virtual assistants and customer experience teams. They are seeking a Customer Service Sales Representative to manage customer interactions, deliver excellent service, and identify sales opportunities while maintaining CRM records and resolving customer issues efficiently.
Responsibilities:
- Managing customer interactions via email, chat, and phone
- Delivering excellent customer service
- Identifying sales opportunities to upsell and cross-sell products and services
- Accurately maintaining CRM records
- Troubleshooting customer issues and assisting in resolving them efficiently to meet or exceed customer satisfaction metrics
- Ensuring alignment with brand guidelines and contributing to fostering strong customer relationships
Requirements:
- Strong verbal and written communication skills
- Active listening
- Problem-solving attitude
- Ability to identify sales opportunities
- Upsell and cross-sell products and services
- Meet sales targets effectively
- Familiarity with CRM platforms
- Familiarity with email communication tools
- Troubleshooting processes
- Ability to manage multiple inquiries
- Prioritize tasks
- Maintain accurate records
- Willingness to collaborate with team members in a virtual environment
- A bachelor's degree in Business, Communications, or a related field
- Familiarity with industries served by Nexero