Systems Engineer, CX Automation Team

Gong is a company that leverages AI to enhance revenue team performance through its Revenue AI Operating System. They are looking for a CX Automation Systems Engineer to develop customer-facing intelligent workflows that enhance the customer journey by providing timely information and resources. The role involves designing automation projects, integrating new features, and collaborating with various teams to ensure seamless deployment of solutions.

Responsibilities:

• Identifying and Prioritizing High-Impact Use Cases: You will uncover high-leverage opportunities across the customer lifecycle and prioritize which automation initiatives to build
• Designing and Implementing End-to-End Workflows: You will use tools like Workato, Retool, LLMs, and Gong to embed AI into customer-facing workflows so the right insight or action happens at the right moment, without manual intervention
• Building & Fine-Tuning Solutions: You will focus on the technical build of AI-driven tools, including defining, iterating, and optimizing integrations with GTM systems, managing data retrieval, and ensuring solutions can handle rapid scaling across internal and external users
• New Feature Integration: You will serve as the technical expert for integrating and testing pre-release and new product functionality. Your successful technical builds may become prototypes for future core product features
• Cross-Functional Collaboration: You will partner with stakeholders across the organization to validate technical requirements, test prototypes and integrations, and ensure seamless, high-quality deployment of automations within the broader Gong ecosystem

Requirements:

• 5+ years of hands-on experience in Business Systems, GTM engineering, Data/Analytics engineering, Solutions Engineering, or a similar role in high-growth B2B SaaS
• Automation Expertise: You have a proven track record of building and deploying automations, with significant experience using platforms like Workato, n8n, or Retool
• Passion for Technology: You can evaluate emerging AI and automation technologies and determine where they create real business leverage versus noise
• Systems Architecture: You understand how data moves across complex systems and can design solutions that maintain data integrity and system performance
• Problem-Solving: You are adept at identifying inefficiencies and developing creative, scalable solutions