Quality Assurance Engineer

Eden Prescott is partnering with a leading company in the Voice AI space, focused on developing advanced AI-powered voice systems. They are seeking a highly experienced QA Engineer / QA Lead to enhance and scale their QA, testing, and observability capabilities, ensuring high-quality voice experiences for enterprise customers.

Responsibilities:

• Evaluate current QA processes, tooling, workflows, and operational maturity
• Assess conversational testing methodologies and reliability standards
• Review observability, monitoring, logging, and debugging capabilities
• Analyze iteration loops between engineering, product, and QA
• Identify bottlenecks impacting deployment quality, speed, and customer experience
• Deliver a clear assessment of gaps, risks, and improvement opportunities
• Design a roadmap for scaling QA and reliability capabilities
• Recommend best practices for Voice AI testing and evaluation frameworks
• Advise on QA organizational structure and hiring needs
• Help establish scalable QA processes for rapid product iteration
• Improve operational rigor around production testing and release quality
• Partner with leadership on long-term quality and reliability strategy

Requirements:

• 7–10+ years of experience in Quality Assurance, QA Engineering, or Reliability Engineering
• Strong engineering background with the ability to communicate deeply with technical teams
• Deep expertise in Voice AI, conversational AI, speech systems
• Experience building or scaling QA functions for high-growth technology companies
• Strong understanding of observability, testing frameworks, monitoring, and production reliability
• Experience evaluating conversational quality, latency, edge cases, and AI system behavior
• Ability to operate both strategically and hands-on
• Strong communication and stakeholder management skills
• Experience at leading Voice AI or conversational AI companies
• Experience with LLM evaluation systems, prompt testing, and conversational performance analysis