Business Systems Analyst III (Remote)

First Citizens Bank is a financial institution seeking a Business Systems Analyst III to deliver strategic insights into business systems through complex analysis and operational activities in the payments domain. The role involves determining business requirements, providing technical support, and overseeing the work of less experienced analysts.

Responsibilities:

• Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output
• Identifying Requirements - Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes and assists in correcting. Ensures compliance through testing and analysis
• Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results
• System Support - Provides expert technical support including log Analysis for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output
• Ability to understand and document system requirements for real time & Async integration data flows
• Responds with data to audit requests under management guidance
• Writes and executes SQL queries
• Coordinates multiple agile team’s release cadence, key milestones for preparedness, and participates in release night activities

Requirements:

• Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support
• Bachelor's degree in computer science or related field
• Strong Banking Domain knowledge on, Payments & Reporting
• Excellent analytical, interpersonal and communication skills, with a demonstrable bias toward action
• Ability to communicate technical issues to both technical and business partners
• Experience documenting designs from both business and systems perspectives
• Experience juggling multiple projects and tasks
• Experience in data analytics and capable of digging into data
• Detailed knowledge of banking and credit card processes
• Systems background related to stream processing, micro-services and cloud native development
• Experience collaborating cross functionally with other geographies
• Intermediate SQL knowledge
• Testing API's with Postman
• Understanding of Microservices in Java
• Understanding of Business Cards functionality
• FDR Mainframe – Cards Application