Product Manager - Internal Product

Alpaca is a self-clearing broker-dealer and brokerage infrastructure company, seeking a Product Manager to drive operational improvements and scale their internal workflows. The role focuses on identifying and automating operational bottlenecks while ensuring alignment between operational capabilities and ambitious growth objectives.

Responsibilities:

• Own the product roadmap for Alpaca’s internal workflows and tooling
• Drive root cause analysis and execute on the most complex and high-risk operational problems (e.g. AML/KYC workflows, reconciliations, corporate actions, cost basis processing, tax reporting, and security master/reference data management)
• Design systems and leverage internal tooling, AI, and workflow orchestration, so existing operations teams can support 100x growth
• Eliminate critical failure modes by automating core workflows
• Define clear success metrics and SLAs
• Write crisp specifications, map processes, and work cross-functionally to ship high-leverage tooling, iterating based on operational feedback
• Design and manage the data framework for selecting strategic projects, blending inputs from the Risk, Sales and Support
• Collaborate with Sales and Product to establish, manage, and enforce the operational capacity standards, acting as the critical check between ambitions and operational reality
• Drive critical Build vs. Buy evaluations for core platform components, ensuring compliance and optimal platform integrity

Requirements:

• Proven track record in Product Management or technical operations roles, with a focus on FinTech, Brokerage, or Payments platforms; including leading cross-functional projects and securing resources against competing initiatives
• Exceptional prioritization and judgment. Proven ability to measure product impact against risk and cost, influence senior stakeholders, and successfully defend 'not now' decisions with clear, actionable data
• A deep, demonstrated passion for following and applying workflow automation and AI trends pragmatically to brokerage operations
• Strong functional knowledge of brokerage or financial operations (settlements, reconciliations, client money, best execution, etc.) and regulatory compliance/risk mitigation
• Experience working with broker-dealer platforms, clearing firms, or trading infrastructure, with exposure to post-trade operational workflows
• Proficient with data, understanding complex system boundaries, and process mapping skills
• Direct experience with brokerage ops, cost basis, corporate actions, or security master systems
• Strong familiarity with AI automation